EazzyTrip Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Full name, email address, and phone number when you register
• Profile photo (optional)
• Saved addresses and home/work locations
• Payment method details (processed by our payment partner Cashfree; we do not store raw card numbers or CVVs)
• Vehicle information and documents (drivers only: driving licence, Aadhaar card, vehicle registration, police verification certificate)
• Banking details for earnings payout (drivers only: account holder name, account number, IFSC code, UPI ID)
• Government-issued identification for driver verification
• Emergency contact details you choose to add (riders only, stored locally on your device)
• Communications you send to us or to other users through the app

1.2 Information Collected Automatically

• LOCATION data, including precise and approximate location — collected when you grant location permission. This includes GPS, latitude/longitude, pickup and drop-off points, route, driver movement, speed, heading, and bearing where required for ride services.
• Driver location may be collected in the background while a driver is on duty or during an active trip so riders can see arrival progress and dispatchers can assign nearby trips.
• Device identifiers (device ID, advertising ID, OS version)
• App usage data, feature interactions, and crash reports
• IP address and network type
• Trip data: origin, destination, route, distance, duration, and fare

1.3 Information from Third Parties

• Background check results (drivers only), provided by authorised verification partners
• Payment status and transaction references from payment gateways (Cashfree, Razorpay)
• Google Maps data for route calculation and display
• Firebase crash and analytics data

2. How We Use Your Information

• To create and manage your account
• To match riders with available drivers and facilitate trips
• To calculate fares, process payments, and issue receipts
• To track trips in real time and provide navigation assistance
• To enable driver-on-duty background location for dispatch purposes
• To verify driver identity, licence, and vehicle eligibility
• To send ride status notifications, receipts, and service updates via push notification and SMS
• To provide customer support and resolve disputes
• To detect fraud, abuse, or safety incidents
• To improve our algorithms, features, and service quality
• To comply with applicable Indian laws and regulations
• To send promotional communications (only with your explicit consent; you may opt out at any time)

3. Location Data

Our Rider and Driver apps access LOCATION data after you grant device permission. We use location data to set pickup and drop-off points, show nearby drivers, estimate fares, navigate trips, track ride progress, support safety features, prevent fraud, and complete dispatch and customer support workflows.

Location data may be shared with riders, drivers, dispatchers, Google Maps or other map providers, cloud infrastructure providers, customer support staff, and law enforcement when required by law or needed for safety. We do not use location data for third-party advertising.

You may revoke location permissions in your device settings at any time. Doing so will prevent core features (booking, navigation, dispatch) from functioning. We do not sell location data.

4. Information Sharing

We share your information only as described below:

• Between riders and drivers — first name, profile photo, vehicle details, pickup/drop-off details, and real-time LOCATION data are shared during a trip to facilitate the service
• Payment processors — Cashfree and Razorpay receive payment data necessary to process transactions
• Verification partners — driver identity and document verification services
• Cloud & infrastructure providers — Google Cloud (Firebase, Maps) for hosting, analytics, and push notifications
• Law enforcement — we may disclose information when required by Indian law, court order, or to protect safety
• Business transfers — in the event of a merger, acquisition, or asset sale, your data may be transferred (we will notify you)

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Camera & Photo Access

The EazzyTrip Driver app requests camera access to allow drivers to upload profile photos, vehicle documents, and incident photos during the registration and verification process. The EazzyTrip Rider app requests camera access for profile photo upload. We do not access your camera in the background and never record video without your knowledge.

6. Contacts & Phone Call Access

6.1 Contacts (Rider app)

The EazzyTrip Rider app requests optional access to your device contacts so you can add emergency contacts who may track your live trip for safety, and to quickly share your trip status with friends or family. We do not upload your contact list to our servers. Emergency contact names and numbers are stored locally on your device and only transmitted when you explicitly activate trip sharing.

6.2 Phone Calls (both apps)

Both the Rider and Driver apps request the CALL_PHONE permission on Android so that you can call the other party directly from within the app with a single tap. This permission is used only when you explicitly initiate a call. No call logs or recordings are stored by our apps.

7. Push Notifications

We send push notifications (via Firebase Cloud Messaging) for ride status updates, driver arrival, payment confirmations, and safety alerts. You may disable notifications in your device settings, though this may affect your ability to receive real-time trip updates. Promotional notifications are opt-in only.

8. Data Security

We implement industry-standard security measures including TLS encryption in transit, encrypted credential storage on device (iOS Keychain / Android Keystore), and role-based access controls on our servers. Payment data is handled exclusively by PCI-DSS compliant payment partners. While we strive to protect your information, no system is completely secure and we cannot guarantee absolute security.

9. Data Retention

We retain your account data for as long as your account is active. Trip records are retained for a minimum of 3 years to comply with applicable tax and regulatory requirements. After account deletion, we may retain anonymised aggregate data and records required by law. You may request account deletion by contacting us at privacy@easykount.com.

10. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and personal data (subject to legal retention obligations)
• Withdraw consent for promotional communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, email us at privacy@easykount.com.

11. Children's Privacy

Our Services are intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has provided us personal data, we will delete it promptly.

12. Third-Party Services

Our apps integrate third-party services with their own privacy policies, including Google Maps, Firebase, Cashfree, Razorpay, and Sentry. We encourage you to review their respective policies. We are not responsible for the privacy practices of these third parties.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via in-app notification or email at least 7 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated policy.

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of our Grievance Officer are:

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: